Privacy Policy
Last updated: March 2026
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Payments encrypted via Stripe
Contents
Information We Collect
When you use The Caribou Club website and services, we may collect the following information:
Account Information: Name, email address, and password when you create an account.
Booking Information: Dates and add-on service selections when you make a booking.
Payment Information: Payment details are processed securely through Stripe. We do not store your credit card numbers on our servers.
Purchase History: Records of shop purchases and booking transactions associated with your account.
Usage Data: General information about how you interact with our website to improve our services.
How We Use Your Information
We use the information we collect to:
- Provide and manage your account
- Process bookings and payments
- Communicate with you about your bookings and purchases
- Improve our website and services
- Send important updates about The Caribou Club (you can opt out at any time)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
Stripe: For secure payment processing.
Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements: When required by law or to protect our rights, property, or safety.
Data Security
We implement security measures to protect your personal information:
- Encrypted password storage using bcrypt hashing
- JWT-based session management with limited expiry
- HTTPS encryption for all data transmission
- Security headers including HSTS, CSP, and X-Frame-Options
- Rate limiting on authentication endpoints
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
Cookies
We use essential cookies required for authentication and session management. We do not use advertising or tracking cookies. By using our website, you consent to the use of essential cookies.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for non-essential communications
To exercise these rights, please contact us.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Booking and purchase records are retained for accounting and legal compliance purposes. You may request deletion of your account at any time.
Children's Privacy
While The Caribou Club welcomes visitors of all ages to our physical facility, our website and online services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us.